Frequently Asked Questions
We offer several ways to reach out for support:
- WhatsApp: +254724360003
Our primary communication method for updates and support.
- Email: support@alphahydroponics.org
- Phone Call: +254724360003
Website: https://alphahydroponics.org/
Use our contact form or live chat for inquiries.
After your purchase, a digital instruction manual will be sent to you via WhatsApp. You can also access the manual through an email attachment or download it directly from your account on our website.
Once you place an order, we will send a confirmation message directly to your WhatsApp. This message will include details about your order, estimated delivery time, and next steps. You will also receive a confirmation email as a backup.
Delivery times vary depending on your location and the type of product purchased. For orders within Nairobi, expect delivery within 2 business days. For out of Nairobi County orders, delivery typically takes 7 business days, depending on your county and logistics.
Ready made orders are released and delivered upon purchse. Custom orders may take longer depending on the design and task.
For custom orders and large projects, we will keep you updated on the status via WhatsApp. You’ll receive regular updates, including key milestones and delivery dates. If you prefer, you can also get updates through phone calls or email.
We accept payments through Mpesa Lipa Na Mpesa No. 8839344 – Alpha Adora Ventures for quick and secure transactions. Once you place your order, we will provide the Paybill number for payment. processing.
Important: Please only make payments using the official Mpesa Paybill number provided. We do not accept payments through other methods, and we are not responsible for payments made to unofficial channels. Always verify the Paybill number before completing your transaction.
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can return it within 14 days of receiving it for a refund or exchange. Items must be in their original condition and packaging. Please contact our customer support team to initiate a return.