Who we are
Our website address is: http://alphahydroponics.org.
Effective Date: 16/08/2024
At Alpha Hydroponics, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with us via WhatsApp, our website, email, phone, or any other method.
1. Information We Collect
We collect various types of information to provide you with the best possible service, including:
- Personal Information: Your name, phone number, email address, physical address, and any other personal details you provide during communication or order placement.
- Payment Information: For transactions via Mpesa Paybill, we collect details necessary for processing payments (e.g., transaction ID, amount paid). We do not store your Mpesa PIN or sensitive payment information.
- Order Details: Product information, shipping address, order history, and preferences to ensure smooth order fulfillment.
- Communication Data: Any messages, feedback, or queries you send us via WhatsApp, email, phone, or through our website.
2. How We Use Your Information
Your information is used solely for the purpose of conducting business and providing you with a seamless experience. Specifically, we use it for:
- Order Processing: To confirm, fulfill, and deliver your orders, as well as keep you updated on their status via WhatsApp, email, or phone.
- Customer Support: To respond to your inquiries, offer technical support, and assist with setup or troubleshooting of hydroponic systems, drip irrigation, and greenhouse farming.
- Improving Services: To personalize your experience and improve our products and services based on feedback and data analysis.
- Marketing (Optional): If you opt in, we may send you promotional offers, updates, and newsletters via WhatsApp, email, or SMS.
3. How We Share Your Information
We respect your privacy and do not sell or share your information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted service providers to assist with order delivery, payment processing, or technical support (e.g., Mpesa, logistics partners).
- Legal Requirements: We may disclose your information if required by law or in response to legal proceedings, to protect our rights, or to prevent fraud.
- Farm Visits & Installation Teams: If you request a farm visit or installation service, your contact and location details may be shared with our grounds team or agronomist to facilitate the process.
4. Data Security
We take the security of your personal information seriously. We use industry-standard practices to protect your data from unauthorized access, disclosure, or alteration. This includes encryption during transactions and secure storage of sensitive information.
Important: Payments should only be made via our official Mpesa Paybill number. We are not responsible for any payments made through other channels.
5. Communication via WhatsApp
Since we use WhatsApp as our primary method of communication for order confirmations, updates, instruction manuals, and support, we ensure that your conversations with us are private and secure. However, please note that WhatsApp uses its own encryption protocols, and we encourage you to review WhatsApp’s privacy policy to understand how they protect your data.
6. Your Rights
As a customer, you have the following rights regarding your personal data:
- Access & Correction: You can request to access or correct any personal information we hold about you.
- Deletion: You may request that we delete your data if it is no longer necessary for us to retain it, except in cases where the law requires us to keep it.
- Opt-Out: You can opt out of receiving marketing communications at any time by contacting us or using the “unsubscribe” feature in emails or SMS messages.
7. Cookies and Website Usage
Our website may use cookies to improve your experience, track usage, and deliver personalized content. Cookies are small data files stored on your device that help us recognize you and enhance your interaction with our site. You can adjust your browser settings to block or delete cookies, but this may affect the functionality of our site.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated via email or WhatsApp.
9. Contact Us
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us via:
- WhatsApp: 0724360003
- Phone: 0724360003
We are committed to resolving any issues and ensuring that your privacy is protected.